Global Cloud Operations Expert

7 days ago


Bodega, California, United States Redis Full time

We are Redis, a company that built the product running the fast apps our world relies on. Our mission is to create a faster world with simpler experiences.

As a Site Reliability Engineer at Redis, you will be part of the Redis Cloud Operations team, working on large-scale systems and supporting our valued customers. You'll operate state-of-the-art products using cutting-edge SRE tools. In this global role, you'll participate in monitoring, operation, and management of a Redis managed service at one of the world's largest cloud service providers.

Responsibilities:
  • You will handle complex technical escalations, engage in troubleshooting, and manage technical issues within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage.
  • Ensure system reliability by leveraging your software development and problem-solving expertise to create automation tools and runbooks, enhancing the reliability and stability of the Redis database on a leading cloud service provider.
  • Collaborate closely with engineering teams during service-impacting incidents, leading problem management efforts to maintain service continuity and stability.
  • Be available for occasional weekend on-call shifts, providing critical support and ensuring service reliability.
Requirements:
  • FedRAMP certification is a plus.
  • Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
  • At least 4 years of experience working on infrastructure/CloudOps/SRE domains.
  • At least 3 years of experience troubleshooting real-time production systems.
  • At least 2 years of hands-on experience with Azure, AWS, or GCP cloud infrastructure.
  • Strong working knowledge in Linux/Unix.
  • Deep understanding of networking (TCP/IP) with emphasis on various cloud providers.
  • Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).
  • Experience in scripting languages but not limited to: Bash, Python. Programming experience with C# is a plus.
  • Familiarity with source code version control tools like Git, Gitlab, SVN, etc.
  • Experience with containerization technologies and concepts.
  • Experience using and maintaining deployment and configuration management tools (Github actions, Jenkins, Ansible, Chef, etc.).
  • Experience in analyzing and debugging production issues at scale.
  • Self-directed, ambitious, authentic, caring, and eager to learn new things.
  • Experience with 24/7 on-call duty.
  • Availability to nights and weekends (follow the sun).

The estimated gross base annual salary range for this role is $155,538 – $210,765 per year in New York, California, Washington, Colorado, and Rhode Island.

We offer competitive benefits, including unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan.

At Redis, we value diversity of thought, innovation, and inclusivity from our employees, customers, and partners. We strive to create a workplace where every voice is heard and every idea is respected.



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