Senior Fraud Investigator

4 weeks ago


San Antonio, Texas, United States USAA Full time
Protect USAA and Our Members from Potential Fraudulent Claims

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. We're working as one to build a great experience and make a real impact for our members. Our core values of honesty, integrity, loyalty, and service guide everything we do – from how we treat our members to how we treat each other.

The Opportunity

As a dedicated SIU field investigator, you will help protect USAA and our members from potential fraudulent claims by investigating complex fraud investigations with significant financial impact to USAA. This may involve working with Legal Counsel, government agencies, and outside consultants in compliance with state laws and regulations for an assigned operational specialty team. This is a field-based role in Texas.

Key Responsibilities
  • Leads the execution of fraud prevention strategies and investigative operations.
  • Leads high exposure, high profile, and critical work assignments, and special investigations involving sophisticated niche fraud referrals.
  • Applies advanced knowledge of P&C insurance industry products, services, and processes in investigating claims.
  • Processes large quantities of unstructured detailed information with high levels of accuracy by collecting evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
  • Makes appropriate and prompt decisions to identify potential complex fraud within defined guidelines.
  • Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results and outcome of the investigation.
  • Serves as subject matter authority for team members, providing expert mentorship and training for fraud investigations.
Requirements
  • High School Diploma or General Equivalency Diploma.
  • 4 years of P&C SIU/Fraud investigation experience; OR 6 years relevant fraud industry investigation experience.
  • Expert knowledge and understanding of fraud investigations as well as application of case law and state laws and regulations.
  • Must be a skilled investigator with experience taking sophisticated statements from multiple parties to an event.
What We Offer

USAA has an efficient process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The pay range for this position is: $81,770 - $156,290. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

At USAA, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.


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