Customer Service Leader

4 days ago

South China, United States Hannaford Supermarkets Full time
{"Job Summary

We are seeking a highly skilled Customer Service Leader to join our team at Hannaford Supermarkets. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues quickly and courteously, and maintaining a positive and professional attitude at all times.

Key Responsibilities

* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Maintain a clean and organized work environment, adhering to company safety standards and policies
* Supervise and train front-end and service desk/kiosk associates, ensuring they meet business traffic requirements and minimize customer inconvenience
* Handle cash pickups and change orders, logging as required
* Verify customer IDs and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages
* Provide hassle-free refunds, applying all applicable guarantees
* Supervise performance of all duties and responsibilities of front-end and service desk/kiosk associates, as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect, providing recognition of accomplishments and constructive counseling when necessary

Requirements

* Effective communication and customer service skills
* Ability to meet minimum age requirements to perform specific job functions (18 years of age)
* Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
* Ability to perform the technical requirements of cashier and service desk/kiosk

Physical Requirements

* Perform repetitive hand and arm motions while standing/walking the majority of the shift
* Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion
* Push or pull up to 75 pounds on occasion
* Work in and out of inclement weather when necessary
* Gather up to five shopping carts and push them to designated areas
* Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
* Have sufficient visual acuity to check identification cards, checks, invoices, and other written documents

Preferred Requirements

* Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously
* Maintain effective work schedules for front-end and service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience
* Handle cash pickups and change orders as requested and log as required
* Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages
* Provide customers and associates with hassle-free refunds while applying all applicable guarantees
* Supervise performance of all duties and responsibilities of front-end and service desk/kiosk associates as assigned by Manager of Customer Service
* Treat all associates with fairness, dignity, and respect, providing recognition of accomplishments and constructive counseling when necessary

Equal Opportunity Employer

Hannaford Supermarkets is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Salary Range

$24.75 per hour

Job Requisition

395747_external_USA-ME-China

Language

en-US

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