Program Quality Improvement Manager

4 weeks ago

Andover, Massachusetts, United States RTX Full time
Job Summary:

This role will be a focused process improvement specialist to support the NSPA Patriot Missile Program. It will combine the responsibilities of a Program Supplier Quality Manager and Fielded Supplier Quality Engineer with a primary focus on process and product improvement for materials that will be shipped or drop shipped as RTX furnished material to our customer's Certified Round Assembly Facility (CRAF) in Germany. The role requires the ability to work successfully within integrated teams to analyze, control, and execute actions which predict risks and prevents risks from being realized. This position works to improve product quality by systemically analyzing and validating measurement system capability for accuracy, repeatability, reproducibility, and stability over time; analyzing product performance using statistical methods to understand root cause, identify significant variances to predicted/targeted values; and translating, analyzing, and prioritizing customer needs and company policy and objectives into quality performance standards. This effort will help facilitate a supplier move and supporting lessons learned for supplier transition to Europe. This will require some supplier quality engineering support. SQE provides both communication of requirements and performance feedback to the supplier as well as being a conduit for Quality information across other Raytheon teams. This position will require interfacing with fellow supplier quality engineers located at suppliers across Europe to provide and support reach-back support for process improvements.

This position is a US based worker role which will require both domestic and international travel. Ideal candidate should be within commuting distance to major airport and within 50 miles of Andover, MA facilities.

We value diverse skills and experience, so don't hold back. Your qualification could add tremendous value to our team. Our customers come from all different backgrounds, and so do our employees. If you're passionate about what you could accomplish here, we'd love to hear from you.

Responsibilities to Anticipate:
  • Identify and correct both systemic performance issues and individual part / program risks
  • Coordinate the activities of a team of Supplier Quality Engineers, being responsible for the performance and results of each project.
  • Interpret quality requirements and assist suppliers in the development of robust processes
  • Ensure flow down of requirements to sub-tier suppliers
  • Conduct supplier audits and assessments to ensure compliance with quality standards and provide guidance to suppliers in implementing necessary improvements.
  • Implement effective Root Cause and Corrective / Preventive Action, to include FRACAS investigations as needed
  • Collaborate with cross-functional teams to identify and evaluate supplier quality issues, and implement corrective actions to ensure high-quality standards are consistently met
  • Work as the liaison between the Program and Subcontractor
  • Contribute to the development and periodic reporting of program(s) key performance indicators (KPIs) and metrics to measure supplier quality performance
  • Act as a key stakeholder in the organization's strategic development and process harmonization, working to integrate best-in-class supplier quality practices and standards across the newly expanded International Supplier Quality organization
  • Communicate effectively with internal and external stakeholders, including senior functional management and senior program management, to provide updates on supplier quality performance and contribute to strategic decision-making
  • May be required to travel up to 25%
Qualifications you must have:
  • Typically requires a Bachelor's of Science Degree in a STEM related field of study to include Engineering, Math, Computer Science or other related technical field of study.
  • Minimum 8 years prior quality engineering experience, or an Advanced Degree in a related field and minimum 6 years quality engineering experience
  • Experience with Supplier Quality Management
  • Experience with commercial and/or aerospace / defense regulations and/or standards of a commercial equivalent with any of the following: - AS9100, AS9102, ISO-9000, ISO-9001, AS9145
  • Experience using quality science tools, such as Compliance Matrix Reviews, Control Plans, Process Flow Diagrams, Measurement Systems Analysis, SPC, PFMEA, etc.
  • Experience with First Article Inspection
  • Ability to obtain and maintain a U.S, government issued Secret security clearance after start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
Qualification we prefer:
  • Knowledge of industry technical standards (such as ANSI, CMMI, ASTM, etc.)
  • Effective written/verbal Communications
  • Skills/Certifications - Six Sigma, Lean, ASQ, ISO 9001 Auditor
  • Experience with cables and wiring harnesses, electro-mechanical assemblies, machined components, and/or control sections, mechanical assemblies, and testing
  • GD&T Knowledge, understanding, and practical application
  • Practical knowledge of Aerospace or commercial equivalent Preventative tools - APQP, PPAP
  • Practical knowledge of Special Processes and their management
  • Practical knowledge of First Article Inspection and AS9102 management
  • Experience with hardware inspection techniques
  • Knowledge of General Statistical Process Control
  • Experience building and maintaining relationships with customers or partners (both internal and external to Raytheon), including experience in an international/global setting
  • Communication skills that exhibit presence and influence
  • Self-managed technical contributor
  • Experience with Special Processes (Paint, Chem Film, Weld, NDT, Heat Treat)
  • Experience working offsite / independently
  • Experience with Military/Defense or Aerospace Industry specifications/standards
What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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