Office Support Specialist

1 week ago


Wilmington, Delaware, United States G Fedale General Contractors Full time
A Job Opportunity at G Fedale General Contractors

We are seeking an experienced Administrative Assistant to provide administrative support to ensure the efficient operation of our office. This role offers an opportunity to work in a dynamic environment and contribute to the smooth functioning of our organization.

The ideal candidate will manage calendars, schedule meetings and appointments, prepare correspondence, and maintain filing systems. Previous administrative experience and proficiency in office software are preferred.

Key Responsibilities:
  • Respond to inbound phone and email requests for services, answering calls in a pleasant and professional manner.
  • Request and record customer information, listening to customers without distraction to gather necessary details.
  • Book appointments for project consultants, selecting the best fit for each customer's needs and schedule.
  • Follow up with customers on cancellations, requesting and recording relevant information.
  • Direct inbound call traffic to appropriate parties, providing remote coverage for sales schedulers when needed.
Requirements:
  • A high school diploma or equivalent.
  • 2-4 years of experience working in an office environment in an administrative or support function role.
  • Familiarity with multi-station phone systems, voice mail, and transferring calls.
  • Basic math skills and computer proficiency.
  • Excellent customer service skills, including the ability to handle challenging customers and situations.
Benefits:
  • Comprehensive and competitive benefits package, including medical, dental, vision, life insurance, short-term, long-term disability, and a 401K matching program.
  • Able to work in a seated position for extended periods, stand for hours, and drive to offsite meetings.


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