Bilingual Customer Support Associate

1 week ago


Warminster, United States Fieldprint Full time

As a Bilingual Call Center Representative at Fieldprint, you will be responsible for taking incoming calls from customers and clients relating to our electronic fingerprinting and identity management services.

This is an on-site position located in Warminster, PA, with hours Monday through Saturday (with Wednesday and Sunday off) from 2:00am -10:00pm.

The salary for this position is $17.70 per hour, and we offer a comprehensive suite of benefits, including medical, dental, and vision coverage, 401K plan, flexible spending accounts, and more.

Key Responsibilities
  • Receive and respond to customer inquiries regarding fingerprinting requests
  • Determine locations for fingerprint collection and follow up with vendors as needed
  • Prepare and send welcome packets to new clients and process fingerprints as required
  • Monitor and maintain call center telephone lines

Requirements:

  • Bilingual in Spanish
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Proficiency in Microsoft Office suite, including Word and Excel
  • Willingness to travel


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