Senior Production Support Engineer

7 days ago


Charlotte, North Carolina, United States Diverse Lynx Full time

Job Summary:

We are seeking a Production Support Analyst to join our team at Diverse Lynx LLC. The ideal candidate will have a strong background in IT production support, with a focus on Loan IQ application support.

Key Responsibilities:

  • Proactively monitor and manage the production environment for Loan IQ application
  • Responsible for incident management and conducting proper problem follow-up
  • Troubleshoot and resolve application problems, including job failures, feed management, and monitoring
  • Maintain and create documentation of support policies and procedures
  • Understand business processes supported by the system and provide technical support
  • Support application releases, implementations, upgrades, and/or changes into the environment
  • Ensure continuity and quality by owning the resolution of issues across platforms

Requirements:

  • 5+ years of experience in development or production support
  • 5+ years of experience in following Oracle Database, SQL Server Database, J2EE, UNIX, Windows, MQ, .Net, and Mule
  • 3+ years of hands-on experience in Loan IQ
  • Excellent problem-solving skills, verbal and written communication skills, and organizational skills

Working at Diverse Lynx LLC:

Diverse Lynx LLC is an Equal Employment Opportunity employer, committed to promoting a diverse workforce across all levels in the company. We value our employees and strive to create a work environment that is inclusive, respectful, and supportive.



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