Customer Service Manager

4 days ago

Merrillville, Indiana, United States Burlington Stores Full time

Burlington Stores is a leading off-price retailer with a commitment to diversity and inclusion. We're seeking a highly motivated Customer Service Manager to join our team in Merrillville, Indiana.

About the Role

The Customer Service Manager will be responsible for supervising store operations, maximizing sales results, and promoting safety for customers and associates. This leadership role requires strong interpersonal skills, a positive attitude, and the ability to work a full-time schedule including nights, weekends, and holidays.

As a key member of our store leadership team, you'll work closely with Store Management to drive results, build strong teams, and develop partnerships to drive business growth. Our company values include Drive Results, Trust & Respect Each Other, and Build Teams & Partnerships.

We offer a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental, and vision coverage, life and disability insurance, paid time off, paid holidays, and a 401(k) plan. As a rapidly growing brand, we provide training and development opportunities for our associates to grow with us.

Key Responsibilities
  • Supervise all store functions and associates while in the role of Manager on Duty
  • Maximize sales results through training, developing, and coaching of direct reports
  • Promote safety for both our customers and associates by adhering to company guidelines
  • Cultivate a diverse culture based on teamwork and collaboration
  • Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times
  • Reinforce our company Asset Protection strategies to eliminate shortage
  • Assist in recruiting, interviewing, and onboarding new associates
  • Participate in weekly workload planning meetings
  • Drives Community Relations participation through company programs and partnerships
  • Coordinate meal and break periods and monitors schedule adherence
Requirements
  • At least 1 year of supervisory experience within an off-price, big box, or a specialty environment
  • Strong interpersonal skills with a positive and engaging attitude
  • Ability to work a full-time schedule including nights, weekends and holidays as required
  • Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

The estimated salary for this position is $13-$15 per hour, depending on experience. If you're a self-starter with the ability to supervise store operations efficiently and effectively, we encourage you to apply.

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