Career Navigator

4 weeks ago

Waco, Texas, United States SERCO OF TEXAS - HEART OF TEXAS Full time

Career Navigator Job Description

SERCO OF TEXAS - HEART OF TEXAS is seeking a highly skilled Career Navigator to join our team. As a Career Navigator, you will play a critical role in guiding workforce program customers towards achieving self-sufficiency swiftly and effectively.

Key Responsibilities:

  • Conduct intake and case management activities to assess and record information regarding training needs, education, experience, skills, interest, and other relevant factors.
  • Provide direct case management services to assist job seekers in developing long- and short-term employment goals, interpreting and explaining information such as eligibility requirements, application details, and applicants' legal rights.
  • Conduct in-depth interviewing, testing, and skills assessment of eligible participants for entry into career center activities.
  • Create an Individual Employment Plan (IEP) and coordinate support and related services with other providers.
  • Track the job seeker's progress toward goals and modify the IEP as necessary.
  • Interview participants at specified intervals to certify their eligibility for continuing benefits.
  • Complete applicant documents and forms accurately and expeditiously.
  • Provide career guidance to assist job seekers in making and carrying out career decisions for success in the labor market.
  • Maintain a caseload and provide a broad range of case management services, including maintaining proper documentation, monitoring of eligibility, customer activity tracking, and reporting.

Requirements:

  • Preferred: Associate Degree with coursework in Psychology, Sociology, or related field, or two (2) years of related experience performing intake and certification work, or a combination of experience and education.
  • Desired Knowledge, Skills, and Abilities:
    • Working knowledge of programs administered by TWC, TANF, WIOA, etc.
    • Ability to properly interview and screen clients for services.
    • Experience providing excellent service to job seekers and employers.
    • Ability to prioritize tasks and document all aspects of services provided.
    • Ability to read and interpret eligibility requirements.
    • Ability to properly administer and score assessment instruments.
    • Ability to prepare reports.
    • Ability to accurately calculate income levels.
    • Ability to analyze participants' documents to determine eligibility.
    • Skills in establishing rapport with participants.
    • Knowledge of assessment tools used in workforce center applications.
    • Knowledge of basic mathematics to include addition and subtraction.
    • Knowledge of and ability to use personal computer.

Special Requirements:

  • Must possess a valid Texas Driver's License and provide automobile liability insurance as required by the State of Texas.
  • Must have access to reliable transportation in order to make required home visits and travel within service area.

Physical Demands and Work Environment:

The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Physical Demands:

  • While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time.
  • Employee must be able to drive for extended periods of time.
  • Employees must occasionally lift and/or move up to 25 pounds, must be able to set up display area.

Work Environment:

Fast paced, demanding physically and mentally, will be in constant communications.

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