Veterinary Care Coordinator for Emergency Situations

7 days ago

Honolulu, Hawaii, United States Ethos Veterinary Health Full time

Job Summary

We are seeking a skilled Veterinary Care Coordinator to join our team at Veterinary Emergency + Referral Center of Hawaii. As an essential part of our emergency and specialty hospital, you will be responsible for providing exceptional patient care and coordinating with our dedicated board-certified specialists and emergency professionals.

About the Job

  • Primary Responsibilities
    • Ensure primary vet records are attached in ezyVet and the rDVM is entered into ezyVet
    • Document all client and rDVM information in ezyVet
    • Introduce yourself to owners and place them in an exam room when the DVM is ready to speak with them
    • Notify the DVM which room/note in Smartflow
    • Collect information from the DVM to prepare a treatment plan
    • Have the ER DVM approve/look over the treatment plan
    • Go over the treatment plan with the owner and inform them that the high-end of the estimate will be collected as a deposit
    • If issues arise with the treatment plan/deposit, provide owners with information for Care Credit and inform the DVM if the treatment plan needs to be adjusted
    • Direct the owner to the front desk to make the deposit
    • Inform the DVM & ER technicians when the treatment plan has been approved and the deposit has been collected
    • Highlight SmartFlow sheet for: IV Cath, radiographs, US, bloodwork and urine (if applicable)
    • Oversee/know where the owner/client is located (home, lobby, examination room, etc.)
    • Provide updates to owners when the wait time is longer than anticipated/communicate “what to expect” with the owners
    • Review invoices prior to discharge, making sure all charges are captured that were on TP
    • Prepare and go over euthanasia paperwork with owners
    • After medical update for inpatients have been given, go over new estimates and collect deposit when needed
    • Manage communications tab in ezyVet
    • Check that all rDVM information has been entered correctly in the purple and green tab for all ER cases that came in overnight
    • Adjust patients coming when requested by DVM (i.e. push stable cases to come in later if several STATs arrive)
  • Intake Process
    • When a STAT patient arrives:
    • Triage tech will bring the patient to the treatment area
    • Introduce yourself to the owner and discuss the Red Alert, obtain CPR status, and obtain a brief history while the clinical staff is working on the patient
    • Direct the owner to the front desk for the Red Alert deposit if applicable
    • If the owner has financial concerns, relay this information to the clinical team
    • Relay the brief history to the DVM
    • Ensure that all client information/rDVM information/rDVM records have been obtained
    • Put owners in a room when the DVM is ready to talk with the owner

Requirements and Qualifications

  • Effective verbal and written communication skills, with the ability to adapt to different communication styles.
  • Work history demonstrating strong organizational and time management skills as well as a strong sense of personal accountability.
  • Ability to maintain professional composure and a positive attitude in a high-performance culture with ever-changing demands.

Benefits

We offer a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. For positions based in Colorado, we provide eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Salary Information

The estimated annual salary for this position is $

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