Software Renewal Contract Specialist
5 days ago
LANTRONIX is seeking a highly skilled Software Renewal Contract Specialist to join our team. As a key member of our sales support team, you will play a crucial role in ensuring the seamless renewal of our service contracts and maintaining strong customer relationships.
About the Role
We are looking for an individual who can work closely with the sales team and various departments to track and update service contracts, create, and manage renewal opportunities, and facilitate account activations. This position offers an excellent opportunity for recent graduates to develop their skills in CRM management, sales support, and customer service within a dynamic software environment.
Main Responsibilities
- Service Contract Management:
- Track and update service contracts in our CRM database, Salesforce.
- Create and manage renewal opportunities in Salesforce to ensure timely renewals.
- Sales Support:
- Provide support to the sales team for renewal opportunities, including:
- Notifying the team when an upcoming renewal is due.
- Providing accurate sales data and insights necessary for renewing contracts.
- Provide support to the sales team for renewal opportunities, including:
- Customer Service:
- Create and manage customer accounts in the CRM.
- Activate data plans and serve as a general contact for customers within the connectivity services product line.
- Reporting and Analysis:
- Generate reports on renewal status, potential risks, and customer feedback to support strategic decision-making.
- Ensure the company is not losing renewals and revenue related to software.
Requirements
To be successful in this role, you will need:
- Education:
- Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
- Candidates Skills:
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- A proactive attitude and eagerness to learn and grow within a dynamic team environment.
- Preferred Skills:
- Familiarity with Salesforce or other CRM platforms is preferred but not required.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
What We Offer
As a Software Renewal Contract Specialist at LANTRONIX, you can expect a competitive salary of approximately $$60,000 - $80,000 per annum, depending on your qualifications and experience.
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