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Quality Assurance Coordinator
4 weeks ago
At The Arc Gloucester, we are seeking a highly skilled Quality Assurance Coordinator to join our team. This role is responsible for auditing and assessing programs' performance and compliance to ensure the establishment and continuity of standards of operations that meet or exceed those established by The Arc Gloucester, in compliance with regulatory standards.
Key Responsibilities:- Conduct regular audits and assessments of programs to ensure compliance with regulatory standards.
- Review program and individual financial ledgers, spending, SNAP Card usage, and inventory.
- Attend regular meetings with program management to share financial findings on the program and individual level.
- Perform unannounced quality assurance checks of programs, citing staff shortages, health/safety, and facility concerns.
- Maintain an accurate paper and electronic filing system for audits conducted.
- Communicate program performance and compliance through documented reporting to the respective Residential Manager, Director, and/or Administrator.
- Investigate allegations of abuse, neglect, exploitation, Danielle's law violations, medication errors, etc.
- Travel to agency sites for auditory reviews and assessments.
- Maintain confidentiality and comply with the DDD Program Manual, The Arc Gloucester Policies and Procedures Manual, and applicable state, local, and federal regulations.
- Some college with a bachelor's degree preferred, and must be 18 years of age or older.
- Experience with supporting individuals with intellectual and developmental disabilities, 5+ years of experience is preferred.
- Knowledgeable of DHS Licensing Standards for Community Residences.
- Strong computer skills, particularly with Microsoft Word, Excel, and Outlook.
- Strong analytical and problem-solving abilities, organizational skills, and attention to detail.
- Excellent verbal and written communication skills.
- Interest and ability for math and financial systems.
- Must be able to communicate effectively and professionally with staff, leadership, families, State and Federal agencies, and most importantly the individuals served.
- Must have a current, non-probationary driver's license with 5 points or less, and deemed acceptable to drive by The Arc Gloucester's liability insurance company.
- Successfully pass initial and ongoing State/Federal Criminal Background checks, including but not limited to Fingerprinting, CARI checks, Central Registry checks, MVR, and drug screens.
