Telecommunications Network Specialist

Astound Broadband, a leading provider of cutting-edge technology and communications services, seeks a skilled Broadband Technician Lead to join our team in Garberville, CA.

The successful candidate will be responsible for residential and commercial installation, service, repair, and disconnections for data, video, and phone on the customer premises, with a strong focus on customer service, education, and quality of work.

Key responsibilities include ensuring and recording correct RF signal levels, communicating with leadership and dispatch, and assisting supervisors and technicians with escalations and specialized work orders.

This role participates in a 24/7 on-call rotation and requires a valid driver's license with a satisfactory driving record compliant with company policy.

We offer a comprehensive benefits package, including a 401(k) retirement plan, insurance options, paid time off, floating holiday, paid holidays, and tuition reimbursement program.

The base pay range for this position is $26.80 - $37.52 per hour, plus opportunities for bonus, benefits, and commission, if applicable.

Job Requirements:

• 2+ years experience as a Technician in the Telecommunications industry (6+ months satisfactory metrics with Hybrid Fiber-Coaxial (HFC) network experience preferred)
• Proficiency in problem-solving, time management, and basic computer skills
• Experience with power tools, reading and interpreting NIMS and AutoCAD maps
• Strong customer service skills and verbal and written communication skills
• Ability to work effectively, both independently and as part of a team

What We Offer:

• Home garaging (if you qualify)
• Provided tools, uniforms, and work vehicle
• Opportunities for career growth and development

About Astound Broadband:

Astound Broadband is an Equal Opportunity Employer and dedicated to cultivating a diverse, equitable, and inclusive workplace where employees feel valued, respected, and empowered.