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Senior Operations Analyst

1 month ago

Houston, Texas, United States AEG Full time
About the Role

We are seeking a highly skilled and motivated Senior Operations Analyst to join our team. This role is pivotal in analyzing and optimizing our business operations.

Key Responsibilities
  • Conduct detailed analysis of operational processes, systems, and workflows to identify inefficiencies and areas for improvement.
  • Develop and maintain key performance indicators (KPIs) to measure operational performance and track progress.
  • Build and maintain reports and dashboards to highlight opportunities for improvement and progress to stakeholders.
  • Collaborate with cross-functional teams to enhance platform performance and data visibility.
  • Utilize data analysis tools and techniques to interpret complex data sets and deliver actionable insights to executive-level audiences.
  • Work closely with customer support and operations teams to address platform issues, automate workflows, and enhance marketplace satisfaction.
  • Monitor operational processes and performance metrics related to ticketing operations and marketplace intelligence initiatives.
  • Identify risks and opportunities within ticketing operations and develop strategies to mitigate risks and capitalize on opportunities.
  • Stay current on industry trends, best practices, and emerging technologies related to ticketing and fan shopping experiences.
Requirements
  • Bachelor's degree in Industrial Engineering, Operations Management, Management Information Systems, or a related field.
  • A graduate degree (MBA or a quantitative discipline) and certifications (e.g., Lean/Six Sigma) are a plus.
  • 3+ years of experience in operations analysis, process improvement, product operations, or related roles (preferably in sports, live entertainment, technology, or e-commerce).
  • Ability to thrive in a lean, startup-like environment.
  • Proficiency in data analysis tools and software (e.g., Microsoft Excel, SQL, Tableau, Python, Power BI, Snowflake, Sigma).
  • Excellent communication skills to effectively convey complex ideas to technical and non-technical audiences.
  • Curiosity and self-motivation to find new and creative solutions.
  • Passion for technology and live entertainment.
  • Flexibility to occasionally work outside of normal hours as business needs dictate.
What We Offer
  • Competitive salary and bonus potential.
  • Comprehensive benefits package including 90% employee medical coverage, dental and vision coverage, basic term life insurance, and short-term disability coverage.
  • 401K program with company match.
  • Unlimited paid time off.
  • $1000 annual ticket budget for sports and live events.