Telehealth Nurse Specialist

5 days ago


Fort Wayne, Indiana, United States Parkview North Hospital Full time

We are seeking a highly skilled and compassionate Telehealth Nurse Specialist to join our team at Parkview Health.

About the Role

This is a fantastic opportunity for a registered nurse with a passion for patient care to work in a fast-paced environment, utilizing evidence-based triage protocols to provide excellent patient outcomes.

As a Telehealth Nurse Specialist, you will be responsible for managing symptom-based encounters with patients over the phone or video, using your exceptional communication and information-gathering skills to determine the best course of action.

Key Responsibilities
  • Accept telephone calls from patients with varying levels of acuity and types of medical concerns.
  • Promote clear and coherent verbal communication following an appropriate line of questioning.
  • Utilize electronic medical records to access and review patient records, step through triage protocols, and facilitate next steps.
  • Provide clear health information, assistance with medication refills, thorough patient education, and recommendations for next steps.
  • Evaluate the significance of patient concerns, determine if emergency care is needed, and work towards first call resolution.
Requirements
  • Graduate of a School of Nursing, BSN preferred.
  • Current, active RN license and compact license or application for Nurse Licensure Compact.
  • Minimum of five years' experience as a registered nurse, preferably in emergency department or telephone triage.
  • Strong assessment skills, excellent clinical judgment, and crisis intervention skills.
  • Able to remain calm in high-stress situations and demonstrate strong organizational skills and attention to detail.
What We Offer

We offer a competitive salary of $85,000 per year, depending on experience, and a comprehensive benefits package that includes health, dental, and vision insurance, as well as a 401(k) matching program.



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