Senior Helpers of Alaska Client Services Manager

4 weeks ago

Anchorage, Alaska, United States Senior Helpers of the Kenai Peninsula Full time
About the Role

We are seeking a highly skilled and compassionate Client Services Manager to join our team at Senior Helpers of Alaska. As a Client Services Manager, you will be responsible for managing and developing all client services for our franchise territory, including converting leads, retaining clients, and managing the growth of hours from current clients.

Key Responsibilities
  • Create and implement an onboarding process for new clients requesting services
  • Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets
  • Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients' first 30-90 days of services
  • Determine the service offerings needed to enhance seniors' quality of life
  • Complete assessments and re-assessments using LIFE Profile
  • Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
  • Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction
  • Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided
  • Adapt and communicate the client care plans as needed
  • Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed
  • Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis
  • Generate internal growth each month consistent with company goals
  • Proactively prevent and resolve problems and issues reported
Requirements
  • Bachelor's degree (Work experience can be used to offset formal education)
  • 3+ years' experience in customer service, client services and management, sales, and account management experience
  • A minimum of 1 yr experience managing clients and employees
  • The ability to visit client's homes in the assigned territory
  • Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
  • Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, client families and referral sources
  • Ability to learn software programs quickly
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook
Why Work for Senior Helpers of Alaska?

We are a Great Place to Work Certified company that offers autonomy, task variety, and job satisfaction. Our team members are encouraged to work independently and use their various skill sets to avoid monotony. We also offer a competitive benefits package, including 401(k) matching, paid time off, life insurance, and a pay on demand bonus structure.

About Senior Helpers of Alaska: We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers. Senior Helpers has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

  • Alaska Travel Consultant

    4 weeks ago

    Anchorage, Alaska, United States All Alaska Tours Full time

    Job DescriptionAt All Alaska Tours, we're seeking an experienced travel professional to fill the role of Alaska Travel Specialist. As a key member of our team, you'll be responsible for developing and selling unique vacation packages to Alaska, as well as creating customized travel itineraries for our clients.Key responsibilities include:Communicating...

  • Geophysicist Position in Alaska

    4 weeks ago

    Anchorage, Alaska, United States State of Alaska Full time

    Geophysicist Position OverviewThe State of Alaska is seeking a highly skilled geophysicist to co-lead and implement the Division of Geology and Geophysical Surveys' geophysical survey program.Key ResponsibilitiesProgram management skills applicable to all phases of airborne geophysical surveying, including proposal development, survey design, contracting,...

  • Senior Licensed Clinician III

    3 weeks ago

    Anchorage, Alaska, United States Alaska Behavioral Health Full time

    Job SummaryWe are seeking a highly skilled Senior Licensed Clinician III to join our team at Alaska Behavioral Health. As a key member of our multidisciplinary team, you will provide exceptional behavioral healthcare services to individuals in the Matanuska-Susitna Valley.About the RoleAs a Senior Licensed Clinician III, you will be responsible for...

  • Administrative Assistant

    3 weeks ago

    Anchorage, Alaska, United States Alaska Behavioral Health Full time

    Job SummaryAlaska Behavioral Health is seeking a highly skilled Receptionist to join our team at the Steven A. Cohen Clinic in Anchorage. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our patients, families, and staff.Key Responsibilities:Register and schedule patients in our IT systemOrganize...

  • Veterinarian Position in Alaska

    4 weeks ago

    Anchorage, Alaska, United States Alaska SPCA Full time

    Job OverviewWe are seeking a talented and energetic Veterinarian to join our team at the Alaska SPCA Clinic in Anchorage. As a Staff Veterinarian, you will play a key role in providing high-quality veterinary care to thousands of companion animals across Alaska.Key Responsibilities:Provide medical care and support for dogs, cats, and rabbitsWork...

  • Peer Support Specialist

    4 weeks ago

    Anchorage, Alaska, United States Alaska Behavioral Health Full time

    Job OverviewAt Alaska Behavioral Health, we are dedicated to providing exceptional behavioral healthcare services to Alaskans. Our peer support team is composed of dedicated professionals who work collaboratively to provide comprehensive support to our clients.Key Responsibilities:Collaborate with clinical team members to provide case management services to...

  • Chief Financial Officer

    3 weeks ago

    Anchorage, Alaska, United States State of Alaska Full time

    Job Summary:The State of Alaska is seeking a highly skilled Chief Financial Officer to oversee the planning, implementation, management, and controlling of all corporate financial-related activities. This is a senior-level finance position that requires a minimum of ten years of experience in a supervisory finance position within the accounting and financial...

  • Avionics Technician

    4 weeks ago

    Anchorage, Alaska, United States Alaska Airlines Full time

    Job Summary:The Avionics Technician is responsible for the repair and maintenance of aircraft electrical and electronic equipment for the Maintenance & Engineering division of Alaska Airlines. This individual contributor role performs all functions in the repair and maintenance of aircraft, adhering to internal policies and procedures, and governing...

  • Electrical Systems Specialist

    3 weeks ago

    Anchorage, Alaska, United States Ahtna Global, LLC Full time

    Job Summary:This position will primarily be based in Alaska, supporting the Alaska Construction Group. The successful candidate will report to the Senior Program Manager or Electrical Administrator.Key Responsibilities:Perform electrical tasks with general supervision, possessing minimum Electrical Power Distribution certification for repairs and new...

  • Orthopedic Therapist

    3 weeks ago

    Anchorage, Alaska, United States Medical Network of Alaska Full time

    Division: Alaska Fracture and Orthopedic Clinic is a leading provider of orthopedic care in Anchorage, AK. Our goal is to improve patients' quality of life through innovative treatments and therapies.At Alaska Fracture and Orthopedic Clinic, we strive to be the leader in advancing quality bone, joint, spine, and muscle care and technology. We provide...

  • Health Program Manager

    3 weeks ago

    Anchorage, Alaska, United States State of Alaska Full time

    Job SummaryWe are seeking a highly skilled and experienced Health Program Manager to join our team at the State of Alaska. As a key member of our Senior Leadership team, you will be responsible for managing and overseeing quality assurance activities for programs and services within Senior and Disabilities Services.Key ResponsibilitiesOversee Adult...

  • CV Recovery Nurse

    3 weeks ago

    Anchorage, Alaska, United States Alaska Regional Hospital Full time

    Delivering exceptional patient care in a fast-paced environment, experienced CV Recovery Nurses are sought after to join the team at Alaska Regional Hospital in Anchorage, Alaska. This is an exciting opportunity for a compassionate and highly skilled individual to provide pre and post-procedure care for patients undergoing procedures in the Cath Lab. A...

  • Alaska Native Medical Center Chief Financial Officer Leader

    3 days ago

    Anchorage, Alaska, United States Alaska Native Tribal Health Consortium Full time

    Estimated Salary: $170,000 - $220,000 per yearAbout the RoleThe Alaska Native Tribal Health Consortium is seeking a highly skilled and experienced Chief Financial Officer to join our team. As a key member of our leadership team, you will play a critical role in ensuring the financial viability of Alaska Native Medical Center (ANMC) by establishing and...

  • Chief Financial Officer

    4 weeks ago

    Anchorage, Alaska, United States State of Alaska Full time

    Job Summary:This is a challenging opportunity for a highly skilled Chief Financial Officer to join the State of Alaska team. The successful candidate will be responsible for overseeing the planning, implementation, management, and controlling of all corporate financial-related activities.Key Responsibilities: Oversee the development and implementation of...

  • Program Coordinator for Grants and Social Services

    3 weeks ago

    Anchorage, Alaska, United States State of Alaska Full time

    We are seeking a skilled Grants Administrator 2 to join our team at the State of Alaska. As a key member of our workforce, you will be responsible for managing grants and social services programs, ensuring compliance with regulations and providing exceptional support to our clients.Key Responsibilities:Manage grants and social services programs, including...

  • Account Manager

    4 weeks ago

    Anchorage, Alaska, United States LifeMed Alaska Full time

    Job Title: Account ManagerThe Account Manager is a key role in driving sales growth and building strong customer relationships for LifeMed Alaska. This position is responsible for promoting the company's standards of safety, culture, and accountability while ensuring sustainability commitments are met.Key Responsibilities:Provide outreach to active corporate...

  • Senior Construction Supervisor

    3 weeks ago

    Anchorage, Alaska, United States UIC Alaska Full time

    UIC Alaska is seeking a highly skilled and experienced Senior Construction Supervisor to join our team. As a key member of our construction team, you will be responsible for supervising work crews on various projects, ensuring the safety and quality of our work, and maintaining a positive and productive work environment.Key Responsibilities:Supervise and...

  • Alaska Public Offices Commission Reporting Specialist

    4 weeks ago

    Anchorage, Alaska, United States The Alaska Center Full time

    Job DescriptionThe Alaska Center is seeking a skilled professional to serve as the APOC Reporting Lead for our Independent Expenditures (IE) entity and Alaska Center PAC group.Scope of Work:The primary responsibility will be filing APOC reports for the associated entity, working closely with The Alaska Center's Finance and Development teams, Political...

  • Adjunct Instructor Positions in Natural Sciences at the University of Alaska System

    4 weeks ago

    Anchorage, Alaska, United States University of Alaska System Full time

    The University of Alaska System is seeking qualified applicants for adjunct instructor positions in the Natural Sciences Division. These positions are part-time and represented by the United Academic - Adjuncts, AAUP-AFT/AFL-CIO union.As an adjunct instructor, you will have the opportunity to teach undergraduate students in various departments, including...

  • Senior Automation and Controls Engineer

    4 weeks ago

    Anchorage, Alaska, United States Alaska-Santos Full time

    Job SummaryThe Senior Automation and Controls Engineer will be responsible for designing, developing, and implementing automation and control systems to improve efficiency, reliability, and safety within the organization.This position will oversee the transition from project delivery to operating state and will be the eventual accountable owner of the...