Restaurant Operations Manager
3 weeks ago
Job Summary
SPIN Boston is seeking a skilled Floor Manager to oversee front of house operations and provide exceptional customer service. The ideal candidate will have previous management experience in the restaurant/hospitality/entertainment industry and a strong attention to detail.
Key Responsibilities
- Lead front of house operations, ensuring seamless service delivery and exceptional customer experiences.
- Develop and implement effective scheduling strategies to optimize team performance.
- Handle guest complaints and resolve issues in a fair and professional manner.
- Collaborate with the team to maintain high standards of inventory management and supply requisitions.
- Provide guidance and support to team members, promoting a culture of excellence and continuous improvement.
- Stay alert to guest needs and preferences, ensuring prompt and courteous service.
- Perform other duties as assigned to support the success of SPIN Boston.
Requirements
- 2-4 years' experience in restaurant/hospitality/entertainment management required.
- Superior customer service and interpersonal skills.
- Strong written and verbal communication skills.
- Self-motivated with excellent organizational skills and attention to detail.
- Ability to work a flexible schedule.
Employee Acknowledgement
I acknowledge that I have read this job description and understand all the job duties and responsibilities contained herein. I acknowledge that I am able to perform the essential tasks as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of the company without it being specifically included in the job description.
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