Customer Service Representative

4 weeks ago


Montgomery, Alabama, United States VIMO INC Full time
Customer Service Representative - Health Insurance Enrollment

At VIMO INC, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and providing technical support to our clients.

Key Responsibilities:
  • Respond to inbound and outbound calls in a timely and professional manner
  • Manage customer accounts and provide technical support
  • Enter application data accurately and efficiently
  • Provide online chat support as assigned
  • Interpret and follow defined procedures and policies
  • Utilize creative problem-solving skills to resolve customer issues
  • Work effectively in a fast-paced environment and adapt to changing projects and updates
  • Manage time and tasks effectively, prioritizing multiple responsibilities

Requirements:
  • High school diploma or equivalent required
  • Minimum 1 year of customer service experience
  • Excellent verbal and written communication skills
  • Ability to work from home and maintain a dedicated workspace
  • Reliable internet connection with a minimum speed of 35 mb/s
  • Personal laptop or desktop computer required for training

What We Offer:
  • Paid training and onboarding program
  • Full-time, seasonal temp-to-permanent roles
  • Performance and attendance-based incentives
  • Collaborative and supportive team environment
  • 401K match and individual coverage HRA
  • Paid time off (PTO)

Preferred Qualifications:
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a call center environment
  • Familiarity with CRM systems and practices

Language: English

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