Customer Service Representative
4 weeks ago
At VIMO INC, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and providing technical support to our clients.
Key Responsibilities:
- Respond to inbound and outbound calls in a timely and professional manner
- Manage customer accounts and provide technical support
- Enter application data accurately and efficiently
- Provide online chat support as assigned
- Interpret and follow defined procedures and policies
- Utilize creative problem-solving skills to resolve customer issues
- Work effectively in a fast-paced environment and adapt to changing projects and updates
- Manage time and tasks effectively, prioritizing multiple responsibilities
Requirements:
- High school diploma or equivalent required
- Minimum 1 year of customer service experience
- Excellent verbal and written communication skills
- Ability to work from home and maintain a dedicated workspace
- Reliable internet connection with a minimum speed of 35 mb/s
- Personal laptop or desktop computer required for training
What We Offer:
- Paid training and onboarding program
- Full-time, seasonal temp-to-permanent roles
- Performance and attendance-based incentives
- Collaborative and supportive team environment
- 401K match and individual coverage HRA
- Paid time off (PTO)
Preferred Qualifications:
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a call center environment
- Familiarity with CRM systems and practices
Language: English
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