Patient Services Representative

3 days ago


Long Beach, California, United States Covenant Physician Partners Full time
About the Opportunity

Covenant Physician Partners is seeking a highly skilled Patient Services Specialist to join our team at The De La Pena Eye Clinic in Long Beach, CA.

This is a full-time position working Monday through Friday, 8:00 am to 5:00 pm, with rotating weekends to support other locations. Travel to other De La Pena Eye Clinic sites may be required, although infrequent, throughout the greater Los Angeles area.

Key Responsibilities
  • Provide exceptional customer service to patients over the phone and in person.
  • Accurately obtain and enter patient information, schedule appointments, and assist with patient needs.
  • Work effectively in a fast-paced environment, multitasking and managing time well.
  • Develop strong relationships with patients, providers, and staff to ensure a positive patient experience.
  • Stay up-to-date with EMR systems and other office equipment.
Requirements
  • Bilingual English/Spanish required.
  • High school diploma, GED or equivalent.
  • One (1) or more years of experience in a customer service setting.
  • Assertive and attentive customer service at all times.
  • Willingness and aptitude to learn quickly.
  • Strong communication and documentation skills.
  • Attention to detail.
  • Ability to multitask and manage time well in a fast-paced environment.
What We Offer
  • Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday.
  • Medical, Dental, and Vision insurance after 30 days of employment.
  • Voluntary employee and dependent life plans.
  • Short and Long-term disability.
  • Health Savings Account and Flexible Spending Account eligibility.
  • Critical Illness, Accident, and Hospital Indemnity insurance.
  • $250 of professional development funds provided every year.
  • Tuition Reimbursement up to $5,250 annually.
  • Free counseling sessions through our Employee Assistance Program.
  • Invest in your future with a company match on your 401k.
  • Associate discounts at major retailers such as Amazon Prime, Costco, and Sam's Club.
  • Travel discounts with Hertz and Liberty Mutual.
  • Verizon Wireless discounts.
  • Free legal assistance through RocketLawyer.
  • Pet subscription reimbursement.
  • Access to our free mental wellness program.

Covenant Physician Partners is proud to be an Equal Opportunity Employer.



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