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Automotive Sales and Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Sales and Service Advisor to join our team at TGK Automotive Specialists. As a Sales and Service Advisor, you will be the face of our shop and the primary point of contact for our clients throughout the repair and maintenance process.
Key Responsibilities:- Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
- Listen to and thoroughly document customers' concerns, inspect vehicles, and refer to service history to accurately identify and verify customers' service needs.
- Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with accurate quotes, including cost and time of completion for the services approved by the customer, and provide updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is helpful, but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess a valid driver's license, or obtain a valid driver's license within 30 days of hire date.
- Ability to work a minimum of five days, Monday-Friday.
- Competitive bi-weekly pay.
- Tuition reimbursement.
- Paid vacation and sick time.
- 6 paid holidays.
- Medical, dental, and vision insurance (effective 1st of the month after hire).
- Life insurance (company-paid).
- 401(k) retirement savings plan with company match.
- Discounted services on personal and immediate family vehicles.
- Opportunity for advancement.
TGK Automotive Specialists is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
