Automotive Service Advisor North Scottsdale
7 days ago
The Automotive Service Advisor is a key position within our organization, responsible for delivering an exceptional member experience and facilitating the workflow of technicians. This role involves listening to and asking the right questions to ensure vehicles are diagnosed properly, while maintaining the highest levels of customer satisfaction.
Main Responsibilities- Scheduling Work: Efficiently schedule work to meet member needs and technician availability.
- Preparing Estimates: Accurately document repairs, diagnostic, and maintenance work into our shop management system.
- Assigning Work: Effectively assign work to technicians based on their expertise and workload.
- Ordering Parts: Source and estimate all necessary parts for repairs to customer vehicles.
- Effective Communication: Possess strong verbal and written communication skills in English.
- Organization and Interpersonal Skills: Demonstrate effective organization, interpersonal, and negotiation skills.
- Math and Computer Skills: Strong math and computer skills with experience using software applications, including word processing, spreadsheets, browsers, and email.
- Automotive Background: A strong automotive/mechanical background is essential for this role.
We offer a competitive salary range of $65,000-$85,000 per year, depending on experience, plus a generous commission plan. Additional benefits include 11 paid holidays, up to 17 days PTO first year, no work on Sundays, best-in-class benefits, and tuition reimbursement for ASE certifications.
About UsAAA Northern California, Nevada & Utah is a trusted brand with over 120 years of history, serving 60 million+ members in North America. We prioritize providing excellent customer service and fostering a positive work environment.
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