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Senior Operations Manager
1 month ago
We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Demo160: Core Template TEMC. As a key member of our US & Canada Rides Regulatory Strategy & Operations team, you will be responsible for developing business strategies, operational processes, and products related to compliance with regulatory requirements and internal safety standards.
Key Responsibilities:
• Work closely with business leaders across the company to develop business strategies, operational processes, and products related to compliance with regulatory requirements and internal safety standards.
• Provide leadership, feedback, and coaching to a team of highly specialized operations specialists to support their respective projects and advocate on their behalf where appropriate.
• Identify and own specific subject matter or process areas and act as a key point person for any related cross-functional issues.
• Be the glue that brings teams together (Finance, Product, Marketing, Public Affairs, Legal, Engineering, People Operations, etc.) to ensure high standards for regulatory compliance.
• Analyze business operations and ensure we are operating at the highest possible scale while also leveraging our in-market resources.
Requirements:
• 8+ years of ops experience, preferably in a compliance / policy-related field, and/or investment banking / consulting / business intelligence / strategy or related experience; some entrepreneurial experience is preferred.
• 3+ years of experience managing a rapidly growing team with multiple direct reports.
• Clear communicator with the ability to synthesize a lot of information quickly, highlight the important points, and disseminate actionable insights.
• Demonstrated decision-making skill with the ability to think critically about all angles of a problem, digging in deeper where needed, and make smart long-term decisions.
• Strategic planning with the ability to break down broad problems to create prioritized forward-thinking action plans.
• Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment.
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.
• Self-starter attitude with the ability to self-serve, investigate, and get the data we require.
• Comfort with ambiguity with the ability to execute on projects where all the information is not always available and priorities can change as more data comes to bear.
• Exceptional Excel / data management skills.
• Undergraduate degree required. MBA is a plus.
• SQL proficiency strongly preferred.
About Us:
At Demo160: Core Template TEMC, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
