Digital Imaging Equipment Specialist

6 days ago

Hillsboro, Oregon, United States Canon U.S.A., Inc. Full time

Explore an opportunity to excel in a cutting-edge role at Canon U.S.A., Inc. as a Digital Imaging Equipment Specialist.

About the Role

This is an exciting chance to work with advanced digital imaging solutions and be part of a dedicated team that enables new technologies to improve processes in a pre-production environment.

You will receive comprehensive training, including 1-2 weeks in Austin, Texas or Japan, and 4 weeks of on-the-job training in Hillsboro, Oregon.

This position requires flexibility to adapt to a compressed workweek schedule as needed and involves full-time presence at assigned offices/work sites/territories.

Your Impact
  • Ensure equipment maintenance within factory standards for system equipment.
  • Instruct customers on operation and maintenance procedures for system equipment.
  • Serve as liaison between company and customer regarding project matters (installations and major component replacements).
  • Perform complex repair/maintenance or unit replacement according to factory procedures independently and with others.
  • Provide technical support, respond to questions, and minimize equipment downtime to ensure positive customer relations.
  • Identify/report equipment errors/status updates related to performance issues to aid troubleshooting/maintenance.
  • Maintain accurate documentation of activity and provide periodic reports.
  • Conduct training for customer personnel ensuring proficiency in service and operations.
  • Collaborate with other technicians to troubleshoot/servicing equipment.
About You: The Skills & Expertise You Bring

Please note that this is a customer-facing role, requiring compliance with customer policies/protocols, which may include COVID-19 vaccination and other measures.

  • Associates degree or equivalent experience required (Bachelor's degree preferred) plus 4-5 years of related experience.
  • Knowledge of Linux operating system preferred for operating/troubleshooting systems.
  • Minimum 3 years of experience in a related field (semiconductor manufacturing equipment).
  • Hands-on mechanical skills required.
  • Hands-on experience with electronic testing tools required.
  • Able to work alone/effectively collaborate with engineers as a team player under challenging situations.
  • Addition experience/knowledge in optical, lasers, software, robotics, precision mechanical skill, or chemical are beneficial.
  • Excellent trouble-shooting skills, verbal/written communication skills.
  • Customer support experience is advantageous.
  • Able to travel and work flexible schedules.
  • Familiarity with working in a cleanroom environment most of the day (wearing full suit, facemask, gloves, safety glasses).
  • May require International/domestic travel (valid driver's license and acceptable driving record necessary).
  • Requires ability to lift up to 30 pounds individually; assistance available for lifting over 30 pounds.
  • Substantial amount of standing, walking, typing, grasping, talking, and hearing.
  • Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs/ladders.
  • The worker is required to have close visual acuity with/without corrective lenses for extensive reading, inspection, measurement devices, assembly/fabrication parts at distances close to eyes.
  • The work environment may include proximity to moving mechanical parts, electrical current, exposure to chemicals, ultraviolet light, lasers, working in enclosed spaces, narrow aisles/passageways.
  • The work environment may involve highly time-sensitive situations requiring quick resolution including equipment problems.

We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All applicants must reside in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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