Operations Management Specialist

7 days ago


Lynchburg, Virginia, United States First Citizens Bank Full time
Job Description

We are seeking a highly skilled Operations Services Lead to support the branch sales or service manager in the operational management of our branches.

Key Responsibilities:
  • Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures.
  • Research and resolve transaction/cash discrepancies.
  • Hiring, supervision, and performance management of service line associates.
  • Processing transactions accurately and efficiently.
  • Facilitating customer awareness and education of bank services, including digital banking capabilities.
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.
Requirements:
  • High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management.
  • Preferred Area of Experience: Management or supervisory experience within banking.
  • Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management.
Compensation and Benefits:

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. First Citizens Bank offers a comprehensive benefits program, including medical, dental, vision, and retirement plans, as well as opportunities for professional growth and development.



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