Technical Customer Service Specialist
7 days ago
We are seeking a Technical Customer Service Specialist to help us provide exceptional service to our clients.
Job OverviewAs a valued member of our team, you will be responsible for delivering top-notch customer support by providing product and service information and resolving technical issues.
Responsibilities- Respond to customer inquiries and address their concerns in a timely and professional manner.
- Provide detailed information about our products and services, highlighting their features and benefits.
- Troubleshoot and resolve complex technical issues, ensuring that customers are satisfied with the outcome.
- Document and update customer records accurately and efficiently.
- Develop and maintain a comprehensive knowledge base of our evolving products and services.
- A minimum of 2 years' experience in customer service, sales, or a related field is required.
- The ability to build strong rapport with clients and provide excellent communication skills is essential.
- You must be able to prioritize tasks effectively and manage multiple responsibilities simultaneously.
- A positive attitude, professional demeanor, and excellent problem-solving skills are necessary for success in this role.
- Service Titan experience is highly desirable but not mandatory.
We are a family-owned business with over 20 years of experience serving Southern Indiana and surrounding counties. Our commitment to fair service and customer satisfaction sets us apart from others in the industry.
Our employees enjoy a high level of autonomy and are encouraged to take ownership of their work. We foster a culture of excellence, teamwork, and continuous improvement.
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