Customer Service Ambassador

4 days ago


Ridgefield, Connecticut, United States Topaz HR Advisory Full time
Customer Service Representative

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Topaz HR Advisory. As a key member of our expanding team, you will be responsible for providing exceptional customer service, handling inquiries efficiently, and ensuring seamless coordination between sales, production, and shipping.

Key Responsibilities:
  • Serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues in a timely and professional manner.
  • Provide accurate information regarding our cabinetry products, services, and availability.
  • Collaborate with the sales team, production, and shipping to ensure customer needs are met from start to finish.
  • Handle customer complaints or concerns, offering effective solutions while maintaining a friendly, professional demeanor.
  • Ensure all data entry and documentation are handled with precision and attention to detail.
  • Contribute to a positive team environment by collaborating with colleagues and sharing insights to improve processes.
  • Manage and maintain customer accounts, ensuring accurate documentation and follow-up.
Qualifications:
  • Experience or knowledge in cabinetry or related industries is preferred.
  • Minimum 2-3 years of experience in customer service or related fields.
  • Strong attention to detail and ability to manage multiple tasks effectively.
  • Excellent communication skills, both verbal and written.
  • Reliable and punctual with a strong work ethic.
  • Friendly demeanor with a customer-focused approach.
  • Ability to work well in a team setting and contribute to team success.
  • Problem-solving skills and the ability to remain calm under pressure.
About Us:

We value our employees and strive to create an inclusive and supportive workplace. If you're passionate about fostering strong relationships and making a positive impact, we encourage you to apply.

Please submit your resume and a cover letter detailing your relevant experience. We look forward to hearing from you.



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