Retail Store Operations Manager

1 week ago


North Olmsted, Ohio, United States America's Best Full time

**About America's Best**

America's Best is a leading optical retailer in the United States, part of National Vision Inc.

We combine eyewear and eye care services under one roof, providing an excellent experience to our customers at affordable prices.

Learn more about America's Best at AmericasBest.com.

We believe everyone deserves to see their best and live their best. That's why we make quality eye care and eyewear accessible to all.

The Retail Store Operations Manager - Eyewear Specialist oversees daily store operations, including personnel management, inventory control, and customer service.

This role requires strong leadership skills and attention to detail to ensure a positive customer experience from start to finish.

Key Responsibilities:

  • Deliver exceptional customer service by achieving and maintaining high levels of customer satisfaction.
  • Maintain profit, sales, and performance goals through effective monitoring and analysis.
  • Conduct regular sales result reviews against budgeted figures.
  • Ensure all store associates provide top-notch customer service and meet performance expectations.
  • Investigate and gather competitive market information to inform business decisions.
  • Provide timely statistics on sales, promotions, and visual merchandising to district managers and corporate offices.
  • Develop and implement effective store promotions, advertising strategies, and visual displays.
  • Hire, train, and supervise store associates to meet business needs.
  • Foster a motivated team environment that exceeds performance standards.
  • Maintain professional relationships with doctors, colleagues, and customers.

Requirements and Qualifications:

  • Demonstrate ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
  • Possess strong communication skills to effectively present information and respond to questions from various stakeholders.
  • Show ability to calculate figures and amounts accurately.
  • Demonstrate critical thinking skills to define problems, collect data, establish facts, and draw valid conclusions.
  • Maintain any required licenses as per state regulations.
  • Hold management experience in retail and/or optical industries.
  • Possess ABO & NCLE certifications.
  • Demonstrate proficiency in computer skills.
  • Show open availability for work.

What We Offer:

We provide a competitive compensation package, including bonus potential for every position in the store.

Our comprehensive benefits include health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and more.

We pride ourselves on delivering opportunities for professional growth and long-term career fulfillment.

Leverage our training programs, access to educational courses, and internal promotion opportunities.

We are an equal opportunity employer and value diversity in the workplace.



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