Senior Customer Success Manager

2 days ago

San Francisco, California, United States Parspec, Inc Full time
Revolutionize the Construction Supply Chain with Parspec

Parspec, Inc is transforming the $5 trillion building construction products industry by digitizing and organizing product data. Our digital platform enables designers and builders to quickly identify the right products for their projects, and helps the supply chain generate new leads and close deals faster.

By leveraging proprietary AI and workflow automation technology, we're making a meaningful impact in the industry. Our team is passionate about building strong relationships and driving enterprise client success.

Key Responsibilities
  • Serve as the primary contact for executive stakeholders within top enterprise accounts.
  • Build and nurture long-term relationships with senior leaders, ensuring customer satisfaction and loyalty.
  • Advocate for customer needs within Parspec.
  • Lead the implementation process for new enterprise customers, ensuring smooth platform rollouts.
  • Drive platform adoption across customer organizations through training and enablement sessions.
  • Develop and execute strategic plans to maximize engagement, utilization, and success.
  • Act as a trusted advisor, providing strategic guidance on leveraging Parspec to achieve business objectives.
  • Consult on implementation strategies, optimizing workflows and processes.
  • Participate in product discovery sessions, gathering and communicating customer feedback to inform product development.
Requirements
  • Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
  • 5+ years in Customer Success, Account Management, or related roles, preferably within a B2B SaaS environment.
  • 2+ years leading enterprise implementations in a B2B SaaS environment.
  • Proven track record of managing and growing enterprise customer accounts.
  • Experience with Intercom and HubSpot; understanding of CPQ and/or ERP space.
  • Experience with electrical and lighting distributors, or more broadly knowledge of construction/construction technology, will put you at an advantage.
  • Exceptional interpersonal and communication skills with executive stakeholders.
  • Strong problem-solving skills, strategic mindset, and ability to work independently or as part of a cross-functional team.
What We Offer

As an integral part of building Parspec from the ground up, you will share in our success. We offer competitive salary and benefits, a generous equity package, and the opportunity to grow with a rapidly scaling company addressing a large market ripe for digital transformation.

Parspec encourages people of all backgrounds to apply and does not discriminate in employment based on race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.

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