Healthcare Registration Specialist

3 weeks ago


Metter, Georgia, United States Candler County Hospital Full time
Job Type: Full-time
Contract Type: Permanent
Location: Candler County Hospital

POSITION SUMMARY:
The Patient Registration Clerk plays a vital role in the healthcare facility by managing patient inquiries and facilitating the intake process. This position is essential for ensuring a smooth and efficient patient experience from the moment they arrive.

KEY RESPONSIBILITIES:
  • Manage patient inquiries and oversee the intake process.
  • Keep updated records of bed availability and service information.
  • Ensure accurate completion of all necessary documentation and data entry into the system.
  • Maintain daily schedules for patient appointments.
  • Verify patient demographics and billing information at check-in.
  • Process daily encounters and balance co-payments.
  • Collect outstanding balances at the time of check-in.
  • Guide patients to the appropriate areas within the facility.
  • Handle incoming phone calls professionally.
  • Foster a positive and trustworthy community image while maintaining a respectful demeanor.
  • Exhibit a strong customer service orientation.
  • Check in patients to their designated rooms.
  • Obtain necessary signed statements from patients.
  • Record payments accurately.
  • Maintain a clean and organized registration area.
  • Perform insurance data entry with attention to detail.
  • Provide care to patients and the public while respecting patient rights and ethical standards.
  • Uphold confidentiality in compliance with HIPAA regulations.
  • Ensure a clean, safe, and orderly environment in the department.
  • Participate in performance improvement initiatives and maintain competency.
  • Work collaboratively with the healthcare team.
  • Be flexible with scheduling, including availability for evenings and weekends.
  • Embrace the mission and values of Candler County Hospital.
  • Perform additional tasks as assigned in an efficient and compliant manner.

QUALIFICATIONS:
High school diploma or equivalent is required. Previous experience in a hospital setting is preferred, along with knowledge of medical insurance types. A professional demeanor, basic computer skills, and excellent organizational abilities are essential. Strong communication skills, both oral and written, are necessary to interact effectively with patients, families, and healthcare professionals. The ability to maintain confidentiality and work as part of a team is crucial. Attention to detail and the ability to manage multiple tasks in a fast-paced environment are also important.

WORKING CONDITIONS:
This role may involve exposure to various patient elements and requires the ability to stand, walk, sit, bend, twist, kneel, squat, reach, and lift up to 25 pounds using proper techniques. The environment can be rapidly changing and stressful, requiring effective communication with diverse individuals. There may be occasional exposure to communicable diseases and hazardous materials, as well as interruptions and pressure from multiple tasks.

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