ServiceNow Platform Architect
5 days ago
As a ServiceNow Architect at HPE, you will play a crucial role in the design, development, and implementation of ServiceNow solutions within Federal organizations. This role requires a deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions.
Responsibilities:
- Lead the design, development, and implementation of ServiceNow solutions in alignment with federal government requirements and standards
- Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
- Interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.
- Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB to meet organizational needs
- Setting up a CMDB process comprising analysis, plan, design and implement phase.
- Manage all customer CMDB's end to end and run scheduled report outs.
- Provide configuration management support to multiple IT projects simultaneously.
- Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
- Must have experience in implementing and using configuration management for multi-environment IT applications.
- Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite.
- Having deep knowledge of Business Service Maps and configure Availability reporting is a must
- Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
- Provide expertise in integrating ServiceNow with other systems and applications within the federal government ecosystem
- Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations
- Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards
- Stay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform
- Collaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMP
- Assist in troubleshooting and resolving complex technical issues related to ServiceNow implementations
- Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients
- Define solutions across the platform that align to out of the box capabilities
- Trusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies
- Management consulting experience with ability to travel up to 25%
Experience:
- Minimum 5 to 7+ years of ServiceNow Platform Architect Experience is required
- Meet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)
- Federal Secret clearance required, Top Secret Clearance Preferred
- Experience working with functional business leaders
- Experience identifying business objectives and developing outcome-focused roadmaps
- Enterprise Architect certification preferred (Togaf, IT4IT, etc)
- Cloud platform certification(s) preferred
- Familiarity with Enterprise Workflow Platform
Required Competencies:
- Customer Focus
- Collaborates
- Drives Results
- Cultivates Innovation
- Courage
- Consultative Perspective
- Manages Complexity
- Strategic Mindset
- Technical Development
Certifications:
- ServiceNow Certified System Administrator (Preferred)
- ServiceNow Certified Implementation Specialist - IT Service Management (Preferred)
Education and Experience Required:
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
- Minimum 3 to 5 years of ServiceNow Security Operations Experience
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