Customer Support Coordinator
4 weeks ago
M.R. Williams, Inc. is a family-owned business that excels in convenience distribution. Our team is dedicated to providing exceptional customer service and innovative solutions. We're seeking a talented individual to join our team as a Customer Support Coordinator.
Key Responsibilities:
- Establish and maintain relationships with new accounts
- Manage and maintain price books, including retail management and replacements
- Collaborate with Category Managers and buyers to process new items, replacements, and promotions
- Investigate and resolve invoice and price book errors, working closely with IT
- Assist with data analysis and collection, including running reports as needed
- Support special projects involving price books
- Resolve product and service issues based on customer needs
- Work with IT to resolve price book needs
- Process tradeshow bookings and print shelf labels
- Process promotional bookings
- Conduct regular analysis of processes and procedures, adjusting when necessary
- Establish and maintain contact lists of collaborators and update information periodically
Requirements:
- 2+ years of experience in a related field
- Excellent communication and written skills, with a strong focus on the English language
- Strong attention to detail and analytical skills
- Critical thinking and problem-solving skills
- Ability to manage multiple tasks and adhere to guidelines, budgets, and deadlines
- Basic computer skills, including email, spreadsheets, and presentation creation software
- Cooperative and communicative attitude with executive staff, managers, and employees
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