Medical Customer Service Representative

3 weeks ago


Colonial Heights, Tennessee, United States Biolife Plasma Services Full time

At BioLife Plasma Services, we're committed to creating a positive and supportive work environment for our team members. As a Plasma Center Technician, you'll play a vital role in ensuring the safety and satisfaction of our donors.

Key Responsibilities:

  • Provide exceptional customer service to donors, answering their questions and addressing their concerns in a professional and courteous manner.
  • Screen donors for eligibility, taking and recording vital signs and finger stick results as needed.
  • Prepare and maintain accurate records, including donor charts and medical history records.
  • Work collaboratively with the management team to identify opportunities for continuous improvement and implement changes to center processes.
  • Support a clean and professional work environment, attending team meetings and working closely with colleagues to achieve our goals.

Requirements:

  • High school diploma or equivalent required.
  • Ability to work evenings, weekends, and holidays.
  • Ability to lift up to 5 lbs. and occasional lifting of materials up to 32 lbs.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Preferred Qualifications:

  • Experience working in food service, retail, hospital, lab, or a regulated environment.
  • Strong customer service skills and a desire to work in a fast-paced workplace.

Compensation and Benefits:

We offer a competitive starting hourly wage of $16.00, with opportunities for short-term incentives and participation in our 401(k) plan and company match. U.S. based employees may also be eligible for medical, dental, vision insurance, and other benefits.

EEO Statement:

BioLife Plasma Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.



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