Restaurant Manager

4 weeks ago


Costa Mesa, California, United States WKS Restaurant Group Full time
Job Summary

The General Manager is responsible for managing the business of a restaurant, ensuring exceptional guest satisfaction, and following company policies. This role requires strong leadership and communication skills, as well as the ability to analyze operating statements and make data-driven decisions.

Key Responsibilities
  • Manage the restaurant's sales and profit plan, analyzing operating statements to identify problems and take corrective action
  • Ensure that new products are rolled out according to standards and that all menu items are prepared, portioned, and presented properly
  • Communicate product deficiencies to the District Manager and ensure that all employees are trained and developed
  • Manage the restaurant's inventory levels, ensuring that cash handling and security policies are in effect at all times
  • Comply with human resource policies and procedures, ensuring a harassment-free work environment for all employees and customers
Requirements
  • Minimum of one year management experience in the hospitality business
  • High school degree or equivalent preferred
  • Ability to effectively speak, read, and write in English
Core Competencies
  • Guest Focus: Responsive to guest needs, effectively uses guest feedback, and responds to guest concerns and complaints effectively
  • Communication: Encourages open sharing of ideas, communicates clearly, concisely, accurately, and timely (oral and written), and facilitates well-organized meetings and group discussions effectively
  • People Relationships: Values diversity, understands customer base, and is sensitive to other cultures, manages disagreements and conflicts in an open, constructive manner, monitors performance, and provides useful feedback
  • Leadership: Fosters teamwork, cooperation, and involves others, creates a positive work environment, takes responsibility for own actions and decisions, sets objectives and priorities, and develops effective plans to accomplish goals

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