Deli Clerk
7 days ago
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. Our company operates +40 full-service supermarkets across the state of Wisconsin.
Job SummaryWe are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service. As a Deli Clerk, you will be responsible for providing excellent guest service, assisting guests with locating items, and fulfilling guest orders and special requests.
Key Responsibilities- Provide Helpful Service: Provide excellent guest service by greeting guests, answering questions, and addressing guest concerns.
- Guest Assistance: Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
- Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
- Customer Service: Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
- Quality Control: Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
- Inventory Management: Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
- Food Safety: Lead by example in maintaining food safety logs and adhering to all safety standards.
- Efficiency: Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
- Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Customer Focus: Ability to deal tactfully and effectively with guests and all personnel.
- Communication Skills: Good oral and written communication skills.
- Effective Problem-Solving: Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
- Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
- Food Knowledge: Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.
By joining our deli team, you will become part of a community that values quality, collaboration, and exceptional food service in a fast-paced environment, with restaurant-like quality. We offer competitive compensation, opportunities for career growth, and a supportive work environment.
Benefits- Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
- Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
- Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
- Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
- Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
- Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we're proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates 'free' ownership in the company and an opportunity to share in Festival's growth and success. Associates are given shares based on their years of service and earnings.
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