High-Performance Service Department Coordinator

1 week ago


Hemlock Farms, Pennsylvania, United States Maplecrest Ford Lincoln Full time

Join Maplecrest Ford Lincoln, a nationally-acclaimed and award-winning auto dealership in Northern New Jersey, as a Service Department Administrator. This role is vital to the success of our bustling dealership, working with Ford and Lincoln vehicles, and Ford Trucks.

The ideal candidate will demonstrate an ability to work in a team-oriented environment, multi-task, and portray an authority role when needed to enforce the handling and processing of documentation.

We offer a competitive salary ranging from $55,000 to $65,000 annually, depending on experience, along with medical and dental health coverage, paid vacation and personal/sick days off, and a 401(k) plan.

The Service Department Administrator will be responsible for:

  • Administration: Forming structure of document control programs to aid with open repair invoices (Repair Orders), processing repair orders, payroll, cashiering responsibilities, filing warranty claims, and managing documents, internal billing, and other general administrative duties.
  • Education and Training: Maintaining required certifications and qualifications as per Ford Motor Company and Maplecrest Ford Lincoln.
  • Abiding by company expectations: Attending service meetings and training sessions, including online and/or computer-based self-study courses, demonstrating behaviors consistent with the Company's Vision, Mission, and Values in all interactions, and adhering to all company policies, procedures, and safety standards.

The successful candidate must possess:

  • A strong educational background, preferably an Associates Degree.
  • Solid computer skills, including proficiency in Excel and Google Docs.
  • Exceptional interpersonal, verbal, and written communication skills.
  • Strong organization and follow-up skills.
  • Exceptional attention to detail.
  • A positive attitude, self-motivation, and eagerness to contribute.
  • A valid NJ state driver's license.
  • Spanish speaking is a plus.


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