Litigation Client Service Specialist

3 days ago

Minneapolis, Minnesota, United States Fox Rothschild Full time
Job Summary

We are seeking a highly skilled and detail-oriented Client Service Specialist to join our Client Services Team at Fox Rothschild. As a key member of our team, you will provide exceptional administrative support to our attorneys, ensuring seamless communication and efficient workflow.

Key Responsibilities
  • Provide superior client service by answering and screening calls, responding to emails, and providing other client assistance as needed.
  • Work closely with attorneys and clients to ensure accurate and timely information exchange.
  • Manage client-specific data to enhance our approach to dedicated interactions.
  • Prioritize and manage assigned tasks and projects, meeting deadlines and coordinating with other support services.
  • Manage attorney calendars, coordinate travel arrangements, and collaborate with clients on meeting-related tasks.
  • Prepare legal documents, memoranda, and correspondence from draft or dictated text, ensuring accuracy and attention to detail.
  • Assist multiple attorneys as primary assignment and provide backup support during PTO coverage.
  • Transmit legal documents, memoranda, and correspondence to clients, witnesses, and court officials via electronic filing, fax, email, mail, or messenger.
  • Process new business requests by working with the New Business Intake Team to open new matters, prepare conflicts submissions, close matters, and maintain client case files using appropriate recordkeeping software.
  • Calendar critical deadlines and other dates requiring action into a calendaring database, ensuring accurate calculations and maintenance.
  • Assist in client billing coordination using sophisticated software and procedures that may require client-specific instructions.
Requirements
  • Associate's Degree preferred; Bachelor's Degree a plus; applicable work experience may be considered in lieu of a degree.
  • Minimum of seven (7) years related experience at a law firm or legal or corporate department required.
  • Ability to effectively gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
  • High level of initiative in managing multiple priorities simultaneously in a fast-paced, high-pressure, deadline-driven, and detail-oriented work environment.
  • Excellent verbal and written communication skills, with high inter-personal skills to handle sensitive and confidential situations.
  • Highly professional demeanor and appearance, including poise, tact, and diplomacy.
  • Ability to maintain the highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.
  • Proven proficiency using legal terminology and experience working in related practice area(s).
  • Experience with court/administrative related agency filings and meeting related deadlines.
  • High level of proficiency using a variety of office equipment, including personal computers, telephones, transcription equipment, printers, and copiers.
  • Keyboarding skills of 60 wpm or higher required.
  • Intermediate-level working knowledge of the MS Office Suite, including Outlook, Word, Excel, and PowerPoint.
Work Environment and Physical Demands

This job operates in a clerical, office setting, using standard office equipment, including computers, telephones, printers, and copiers.

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

Worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

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