Banking Operations Associate

7 days ago


Arlington, Virginia, United States Susser Bank Full time

Key Responsibilities

As a Client Care Specialist II, your duties will include:

  • Responding to customer inquiries and resolving issues efficiently and accurately via phone, email, and chat platforms
  • Providing expert-level knowledge of bank products, services, and operations to meet customer needs
  • Maintaining advanced knowledge of online banking, mobile banking, debit cards, and general banking issues
  • Collaborating with other staff members to achieve positive outcomes and ensure timely follow-ups with customers
  • Reviewing and processing Mobile Deposits and ATM Deposits, as well as Debit Card Disputes and potential fraud issues
  • Performing daily audit reviews on maintenance, closed account, and debit card reports, and notifying managers of any exceptions
  • Participating in business development through active cross-selling efforts and referrals of prospects
  • Maintaining the security and confidentiality of pertinent information and records to form and maintain the complete trust of our customers, co-workers, and community
  • Demonstrating a respectful, courteous, self-motivated, and dependable demeanor in all situations


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