Service Advisor

4 weeks ago


Shelby, North Carolina, United States Classic Ford Full time
Service Advisor Job Opportunity at Classic Ford

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Classic Ford. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Greet customers promptly and efficiently, obtaining necessary information to provide personalized service.
  • Clearly communicate vehicle symptoms and recommended maintenance to customers, ensuring they understand the work required.
  • Determine and recommend necessary maintenance based on vehicle age, mileage, and history, providing accurate estimates for labor and parts.
  • Prepare and present detailed estimates to customers, ensuring transparency and clarity.
  • Establish follow-up times and monitor the progress of each vehicle, keeping customers informed throughout the process.
  • Verify that final invoices reconcile with the work performed, ensuring accuracy and customer satisfaction.
  • Explain all completed work and charges to customers, providing a positive and professional experience.
Requirements:
  • Proven track record of achieving exceptional customer satisfaction.
  • Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is highly desirable.
  • Above-average energy level and a passion for delivering exceptional customer service.
  • A desire for a long-term career with a growing organization.
  • Personal and professional integrity, with a commitment to excellence.
About Classic Ford:

Classic Ford is a family-owned and operated dealership with a strong commitment to customer satisfaction and employee growth. We offer a dynamic and supportive work environment, with opportunities for career development and recognition. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking like-minded individuals to join our team.



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