Bellperson/Shuttle Driver
1 week ago
We are seeking a highly skilled and customer-focused Bellperson/Shuttle Driver to join our team.
Key responsibilities include:
- Providing Exceptional Guest Service: Deliver top-tier service to our guests with genuine engagement and thoughtfulness, promptly responding to their requests and ensuring an exceptional experience.
- Knowledge of Hotel Facilities: Possess comprehensive knowledge of hotel facilities and the surrounding area.
- Luggage Assistance: Guest items will be retrieved and loaded to and from cars, busses, vans, and carts.
- Accommodation Escort: Escort guests to their accommodations, visually inspect the room, and highlight its features and the room compendium for their convenience.
- Luggage Management: Manage stored luggage by tagging bags and providing guests with corresponding claim tickets, while ensuring luggage is securely organized in designated areas for safekeeping.
- Guest Concern Resolution: Address and resolve guest concerns with attentive service recovery.
Hotel-Specific Incentives
As a valued member of our team, you will be eligible for up to $1,000 in incentives paid throughout your first year. Incentives will be awarded on your 30th day of employment, 6-month anniversary, and 1-year anniversary.
Physical Demands
The Bellperson/Shuttle Driver role requires:
- Manual Dexterity: Sufficient manual dexterity in hands to load and unload luggage.
- Physical Ability: Grasp, lift, carry, and move packages, boxes, and luggage up to 75 lbs continuously throughout the shift.
- Standing and Walking: Ability to stand and walk continuously throughout the shift.
Qualifications
We seek a candidate with:
- High School Diploma or Equivalent
- No Prior Experience Required, but prior Driver, Hospitality, Bell Person, or Door Person experience is preferred.
- Valid Driver's License
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