Restaurant Server
4 weeks ago
We are seeking a skilled and friendly Restaurant Server to join our team at Kalispel Golf and Country Club. As a Restaurant Server, you will be responsible for providing exceptional customer service, taking orders, serving food and beverages, and maintaining a clean and welcoming dining environment.
Key Responsibilities- Ensure compliance with Kalispel Tribe of Indians Washington State Regulations and Kalispel Golf & Country Club Policies and Procedures.
- Use the POS system as trained.
- Greet guests in a Kalispel friendly manner, smiling and with an upbeat attitude.
- Explain any specials in detail and mention what items appear most appealing that day.
- Take food orders in the proper sequence (by seat number).
- Serve the orders, with women served first.
- Clear all dishes & glassware from their table (politely asking if they are finished).
- Present the guest check explaining the process.
- Collect payment from the guest and provide change when necessary.
- Provide constant, attentive and friendly service to all guests.
- Educate the guests about the daily specials and answer any questions they may have.
- Be knowledgeable about wine and be prepared to answer guest questions about wine pairing.
- Communicate with your supervisor to resolve any guest questions in a timely manner.
- Keep payments orderly and neat throughout your shift.
- Sell beverages and alcohol beverages, plus refill beverages.
- Maintain assigned sections and workstations.
- Assist other servers with all of the above to ensure total Teamwork.
- Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level. Side work lists to be followed.
- Maintain a clean and stocked server station.
- Correctly perform all necessary paper and bookwork at shifts end.
- Relay any complaints, problems or positive remarks to shift supervisor.
- Maintains confidential daily record keeping of tips.
- Attend all training meetings.
- Assist in other projects, as directed.
- May be required to be a panelist for the Internal Review board Hearings.
- High school diploma or general education degree (GED) preferred.
- One to three months related experience and/or training helpful; or equivalent combination of education and experience.
- Experience working as a waiter/waitress preferred.
- Must possess excellent customer relations and customer service skills.
- Ability to handle cash and give proper change.
- Skill in identifying and resolving problems under pressure conditions.
- Ability to learn and operate the POS system.
- Ability to obtain and maintain a Tribal Gaming License.
- Valid health card.
- Hepatitis A vaccination.
- Mandatory Alcohol Server Training (MAST) certification.
- Available and willing to work nights, weekends and holidays as required.
- Employment is contingent upon a favorable outcome of a background investigation.
- Requires the ability to lift and/or move objects weighing up to 65 pounds.
- Constantly requires the ability to receive detailed information through oral communication, and to make fine discrimination in sound.
- Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
- Constantly requires working with fingers rather than the whole hand or arm.
- Constantly requires repetitive movement of the wrists, hands and/or fingers.
- Constantly requires walking or moving about to accomplish tasks.
- Occasionally requires standing and/or sitting for sustained periods of time.
- Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
- Constantly requires raising objects from a lower to a higher position or moving objects horizontally.
- Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
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