Imaging Service Engineer I

4 weeks ago

Montpelier, Vermont, United States FUJIFILM Corporation Full time
Job Title: Imaging Service Engineer I

At FUJIFILM Healthcare America Corporation, we are seeking a highly skilled Imaging Service Engineer I to join our team. As a key member of our service team, you will be responsible for performing scheduled and unscheduled service work on medical imaging systems within a designated service area.

Key Responsibilities:
  • Perform preventative maintenance as directed by the Area Service Manager.
  • Conduct unscheduled maintenance work with the assistance of technical support.
  • Install and de-install products and peripheral equipment as directed, with some assistance.
  • Maintain excellent working relations with field personnel, home office personnel, and management.
  • Communicate effectively with the management team to escalate issues and customer concerns.
  • Perform administrative duties, including electronic expense reports, weekly timecards, and electronic reporting functions.
  • Ensure timely and effective communication with customers to resolve issues and maintain customer satisfaction.
  • Utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis.
  • Maintain accurate and complete administrative records and paperwork.
Requirements:
  • Associate's degree in electrical engineering, electronics, or computer science, or equivalent experience.
  • Minimum one year of previous field service experience.
  • Knowledge of assigned equipment to provide timely repair and effective maintenance.
  • Active listening skills and above-average customer service skills.
  • Sound organization and administrative skills, with the ability to maintain paperwork to FDA and company standards.
  • Excellent analytical and communication skills, with the ability to communicate technical issues in an easy-to-understand manner.
  • Valid driver's license and safe driving record.
Additional Requirements:
  • Must have valid driver's license with a safe driving record.
  • Must possess good interpersonal skills.
  • Must be reliable and able to work independently.
  • Must project a professional image.
Benefits:
  • $38.46 hourly (depending on experience), with a $3k bonus incentive opportunity.
  • Medical, dental, vision, life insurance, 401k, paid time off, and a company car.

FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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