Lead Site Operations Manager

3 days ago


Worcester, Massachusetts, United States Thermo Fisher Scientific Full time

Thermo Fisher Scientific is seeking a skilled Lead Site Operations Manager to lead the daily workflow for a small team at our Worcester, MA location. As part of our Unity Lab Services business segment, this role will enable the team to consistently deliver high levels of customer service in support of our contractual obligations.

About Us

We are a leading provider of critical outsourced on-site services to customers worldwide. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customers' laboratory needs.

This position directs the daily operations of a small team under the direction of the site leader and/or supervisor. The successful candidate will effectively lead a diverse cross-functional team of on-site lab specialists, responsible for identifying training needs and solutions, coordinating development training, and employee performance evaluations.

The Lead Site Operations Manager will also deliver on committed contractual scope of work, assist with tracking business metrics, and coordinate onsite vendor escorting and customer visits as the site subject-matter expert.

Responsibilities
  • Effectively lead a diverse cross-functional team of on-site lab specialists.
  • Deliver on committed contractual scope of work.
  • Assist with tracking business metrics.
  • Coordinate onsite vendor escorting and customer visits as the site subject-matter expert.
  • Implement SOPs, conduct site audits, and assist with completion of annual physical inventory.
  • Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
  • Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

The ideal candidate will have 3+ years of relative experience, preferably in a Good Manufacturing Practices (GMP) environment. A High school diploma or equivalent is required, with an Associate degree in a related field preferred. Leadership abilities, strong verbal and written communication skills, and computer proficiency are essential for success in this role.

What We Offer

We offer competitive remuneration, annual merit-based compensation increase, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization, offering outstanding career and development prospects. We stand for integrity, intensity, involvement, and innovation.



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