Change Manager

4 weeks ago

Metairie, Louisiana, United States EisnerAmper Full time
Job Title: Change Manager

At EisnerAmper, we are seeking a highly skilled Change Manager to lead our client services related to Change Management. This role will provide leadership and oversight, and may deliver work product related to the creation and distribution of training content and communication across multiple service lines and projects to solve client's needs.

Key Responsibilities:
  • Lead the development and delivery of group and individual trainings on complex topics to a varying level of team members and clients.
  • Plan, prepare, direct, and complete client engagements in an efficient manner and within allotted timeframes.
  • Collaborate with program managers and clients to assess and identify process risks and provide recommendations for improvement.
  • Create and lead the preparation of client proposals and manage existing client relationships.
  • Oversee the formulation of training outlines and recommend instructional methods utilizing knowledge of training needs and effectiveness of such methods.
  • Direct and lead the development of training aids including training handbooks, demonstration models, multimedia visual aids, and computer tutorials.
  • Coordinate and oversee administrative functions necessary to deliver and document training programs.
  • Provide oversight and direction of training and development programs and instructional objectives and methods.
  • Review, approve, and deliver team analysis and assessing training and development needs for individuals, departments, and clients.
  • Understand and deliver engagement scope, manage day-to-day activities of work product, and assist with oversight of overall quality control of client deliverables.
  • Develop new client relationships by expanding existing relationships with clients, maintaining personal networks, and active participation in civic, business, and professional organizations.
  • Build and maintain trusted relationships with diverse groups of clients, team members, supervisors, and subject matter experts.
  • Monitor workload of self and team weekly to meet billable hour expectations.
  • Direct staff activities in an efficient and effective manner to meet productivity and realization goals.
  • Monitor workload to meet billable hour expectations and perform timely reviews of work products prior to submission to a Director/Associate or client.
  • Set direction for staff, manage and resolve process and procedure issues presented by staff.
  • Perform effective on-the-job training for other team members and demonstrate positive leadership skills.
  • Perform supervisory responsibilities for senior, staff, and intern positions and provide prompt feedback to Director regarding staff performance.
  • Complete staff evaluations after large or multiple engagements and on a periodic basis.
  • Maintain the required CPE for Firm and licensing requirements.
  • May lead and/or participate in Firm recruiting activities.
Requirements:
  • Bachelor's degree in Accounting, Finance, Business, Economics, or an approved related field is required.
  • Master's degree is preferred.
  • Project Management Professional (PMP) certification is preferred.
  • Minimum 7 years of related experience in consulting and advisory services, training, change management, or academic experience is required.
  • Minimum 3 years of demonstrated supervisory and project management experience is required.
  • Minimum 3 years of experience with technologies and best practices for instructional manuals and teaching platforms is required.
  • Experience in business development and service line growth is required.
  • Microsoft SharePoint experience is preferred.
  • Must have capacity for quickly understanding new concepts, workflows, and systems.
  • Comprehensive knowledge of training plans, curriculum, and aid design and development.
  • Strong project management skills with ability to manage multiple projects and tasks with a strong attention to detail and accuracy.
  • Must have excellent interpersonal, written, and verbal communication skills. Professionally and appropriately communicate with a diverse group of individuals.
  • Must demonstrate a positive attitude and proactive nature.
  • Must exhibit a high degree of professionalism and maintain the highest level of confidentiality.
  • Able to work in a highly organized manner within a fast-paced, innovative, and continuously changing environment.
  • Ability to work independently with minimal supervision.
  • Must be computer literate with the capability of performing at an intermediate or advanced level with respect to the Microsoft Office Suite of products (specifically PowerPoint, Excel, and Word, SharePoint).
Benefits:
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) Retirement Plan.
  • Flexible Spending & Health Savings Account.
  • Paid holidays, vacation, and sick time.
  • Employee assistance program and other firm benefits.

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