Restaurant Manager

20 hours ago

Buffalo, New York, United States Shaner Hotel Group Full time
Restaurant Supervisor Job Description

As a Restaurant Supervisor at Shaner Hotel Group, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of staff to achieve high standards of quality and productivity.

Key Responsibilities:
  • Supervise and coordinate the activities of restaurant staff, including servers, bartenders, and kitchen personnel.
  • Ensure compliance with hotel, Shaner, and Franchise specifications for food and beverage safety and quality.
  • Develop and implement operational procedures to maintain a safe and efficient work environment.
  • Respond to guest-related issues and resolve problems in a timely and professional manner.
  • Communicate effectively with General Manager, Department Managers, Supervisors, and Staff to ensure seamless operations.
  • Assist in managing employee performance to ensure productivity and a quality work environment.
Requirements:
  • Minimum one year of experience in the Restaurant/Food and Beverage field.
  • Previous supervisory/management experience a plus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • ServSafe and/or food safety training.
  • Alcohol awareness training (such as TIPS).
  • Familiarity with food and beverage cost controls.
  • Ability to write routine reports and correspondence.
  • Ability to accurately compute mathematical calculations and use required measurement tools.
  • Ability to prepare budgets and ensure cost controls.
  • Bilingual English/Spanish a plus.
Benefits:
  • Health insurance
  • Paid time off
  • 8 Paid holidays
  • Marriott Hotel Discounts
  • 2 Complimentary night hotel stays per year at any Shaner Hotel property
  • 1 Complimentary meal per shift worked
  • Located on bus and metro routes.

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