Front Desk Coordinator
4 weeks ago
Job Summary:
The Front Desk Coordinator will provide exceptional customer service and create a positive, friendly, and professional environment for all clients and potential clients. This role plays a crucial part in the daily operations and is responsible for creating a meaningful first and last impression to all visitors and employees.
Key Responsibilities:
- Customer Service:
- Welcoming all guests and answering all incoming phone calls, directing them to the right person or department.
- Acting as a backup for the front desk to provide coverage for breaks, vacations, and unexpected absences.
- Office & Facilities Management:
- Opening the office, including making coffee, restocking caf supplies, loading/unloading the dishwasher, setting up conference rooms and executive offices for the day, mailroom supplies, printer maintenance, restocking all fridges/mints, and watering plants as needed.
- Maintaining a professional workspace and overall office appearance, including the reception desk, lobby, and conference rooms.
- Closing the office, including turning off lights and ensuring the kitchen and shared areas are picked up and organized.
- Managing office and caf inventory.
- Managing all mail and shipping.
- Managing relationships and service requests with vendors and building management; serving as the point of contact for office maintenance and sub-tenants.
- Identifying opportunities for process and office management improvements, designing and implementing new systems, and maintaining the Receptionist standard operating procedures (SOPs).
- Maintaining security by following procedures and monitoring the logbook and issuing visitor security badges. Keeping current records of employee whereabouts and availability.
- Assisting in projects as assigned to further support the needs of the business.
Requirements:
- High School Diploma or GED, required.
- 2+ years front desk receptionist or relevant experience, required.
- Proficiency with Microsoft Office 365 Suite.
- Familiarity with phone queue etiquette.
- Experience using standard office equipment (printer, scanner, postage machine, etc.).
- Ability to maintain confidentiality, exercise discretion, make solid judgments, and act with integrity, professionalism, and empathy.
- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Qualifications and Skills:
- Dependable.
- Communication/Interpersonal Skills.
- Efficient.
- Positive Mindset (Professional and Friendly).
- Multi-tasking/Prioritization.
- Organization.
- Initiative/Problem Solving.
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