Hotel Ambassador
3 weeks ago
We are seeking a highly skilled and experienced Guest Services Representative to join our team at Sand & Sea. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Guest Check-In/Check-Out: Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience.
- Room Assignments: Assign rooms to guests, taking into account their preferences and requirements.
- Guest Services: Provide guests with information about hotel amenities, services, and local attractions.
- Problem Resolution: Respond to guest complaints and resolve issues in a timely and professional manner.
- Communication: Maintain open lines of communication with guests, managers, and other departments to ensure seamless service delivery.
Requirements:
- Experience: At least 1 year of progressive experience in a Guest Services role.
- Education: Associate's or Bachelor's degree in business, management, or hospitality or related field.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Working Conditions:
- Able to sit and work at a computer keyboard for extended periods of time.
- Able to stoop, kneel, bend at the waist, and reach on a daily basis.
- Able to lift and move up to 20 pounds occasionally.
Other Duties:
- Perform other duties as assigned by management.
Why Join Our Team:
At Sand & Sea, we value our employees and offer a range of benefits, including competitive salaries, comprehensive training programs, and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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