Customer Service Representative

3 weeks ago


Fort Bragg, North Carolina, United States Resource Label Group LLC Full time
Job Title: Customer Service Representative

At Resource Label Group LLC, we are seeking a highly skilled Customer Service Representative to support our sales cycle by facilitating customer orders for products via order entry and basic account servicing.

The ideal candidate will have excellent technology and communication skills, with a passion for customer service. Previous experience working in a manufacturing or similar environment is a huge plus.

Key Responsibilities:

  • Speaks directly with internal and external customers collecting customer information and product specifications.
  • Receives purchase orders from customers via email, fax, or telephone, reviews all aspects of the order before accepting order and confirming.
  • Processes new purchase orders into the system specific to individual job and customer, including any delivery or shipping requirements.
  • Notifies all pertinent plant personnel of any special orders around purchasing, production, or rush orders, maintaining clear and fluid communication.
  • Routes supplies, job jacket, and materials such as paste-ups, artwork, copy, film, or prints to work areas to put job order into production.
  • Routes inquiries and complaints in a timely manner, exhibiting excellent service and follow-through.
  • Prioritizes workload as necessary, which may require selecting from several alternatives to best meet the needs of the business.
  • Receives tickets for shipped or delivered products and begins billing process, verifies shipping report against packing lists, and reviews Customer Transaction Report.

Requirements:

  • One to two years related experience and/or training, or equivalent combination of education and experience.
  • Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports and business correspondence, effectively present information, and respond to questions from groups of managers, vendors, and customers.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to read and interpret ruler, scales, and other measurement devices.

Why Work with Us?

We offer a comprehensive benefits package, including paid time off, paid holidays, comprehensive medical, dental, and vision coverage, company-paid short-term disability insurance, and life insurance. We also offer excellent 401(k) retirement plan with generous company contribution, onsite training, and unlimited growth potential within our organization.



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