Operations Director
4 weeks ago
FP Property Restoration is seeking a highly skilled Operations Manager to oversee daily operations, manage resources and staff, meet project timelines and budgets, and maintain quality control standards to deliver exceptional restoration services to our clients.
Key Responsibilities:
- Oversee daily operations and manage resources and staff
- Meet project timelines and budgets
- Maintain quality control standards
- Display the highest levels of customer service
- Manage team members and coordinate tasks
- Monitor job sites for safety issues, quality, and training opportunities
- Monitor field employee timesheets and project progress
- Conduct performance reviews and provide coaching and training
Requirements:
- At least five years related experience at an Estimator or Project Manager level role within the Disaster Restoration Industry
- BA in business management or related field
- Three or more years' experience as an Operations Manager or Department Manager equivalent level role
- Working knowledge of Xactimate and IICRC certifications in Water, Fire and Mold restoration
- Project Management related certifications and/or training
Performance Metrics:
- Top line revenue and revenue growth
- Net profit
- Client/customer satisfaction
- Employee recruitment and retention
- Maintaining Industry best practices and technology adoption
Work Environment:
Office and administrative environments, residential and commercial work sites
Physical Demands:
Prolonged periods of sitting in vehicles and at a desk, must be able to lift at least 15 pounds at a time
Travel:
30-50% travel required
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