Customer Service Ambassador
3 weeks ago
We are seeking a dedicated and passionate Customer Service Representative to join our team at Smart Solutions Inc. Our client is a premier marketing and advertising firm committed to delivering exceptional customer experiences and innovative marketing strategies.
The ideal candidate will be responsible for ensuring optimal customer satisfaction by addressing and resolving customer inquiries and concerns efficiently and professionally.
Key Responsibilities:
- Offer excellent customer service to resolve queries and concerns effectively.
- Respond promptly to customer inquiries and escalate issues as necessary.
- Maintain a high level of professionalism and positive attitude in all interactions.
- Collaborate with the team to improve customer experience.
- Utilize CRM systems to manage customer data and interactions.
Qualifications:
- Proven experience in customer service roles is advantageous.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Ability to work effectively in a team environment.
What We Offer:
- Comprehensive benefits package.
- Opportunities for professional growth and career advancement.
- A dynamic and supportive work environment.
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