Financial Center Supervisor

4 weeks ago


Queensbury, New York, United States Berkshire Bank Full time

Job Summary

We are seeking a highly skilled Financial Center Supervisor to join our team at Berkshire Bank. As a key member of our Retail Banking team, you will be responsible for overseeing the daily operations of our financial centers, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities

  • Supervise and train Customer Service Associates (CSAs) and Universal Bankers to ensure efficient and effective operation of the customer service line.
  • Coordinate CSA and UB activities, manage scheduling, and assign duties to ensure seamless customer service.
  • Monitor and maintain branch cash levels, prepare related reports, and work with CSAs to resolve complex transactions and errors.
  • Provide input for CSA performance reviews, resolve personnel problems, and assist with disciplinary actions.
  • Oversee new hire training, compliance training, and daily banking procedures to ensure regulatory compliance.
  • Assist Financial Center Manager and Assistant Financial Center Manager with coaching and development of staff.

Requirements

  • More than 1 year of Teller experience
  • Customer service experience
  • Supervisory experience
  • Demonstrated ability to work well with co-workers and provide direction and support
  • Supervisory skills

Preferred Qualifications

  • Demonstrated superior customer service skills
  • Strong communication skills
  • Solid computer skills
  • Strong interpersonal skills
  • Ability to work in a flexible environment

Berkshire Bank is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.


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